FE XFER Script

     Final Expense XFER Script



Hi. This is …….. With Senior Benefits. How are you?

I’m calling to let you know of a new LOW COST Final Expense Insurance plan that has just been approved in your state<<STATE ON DIALER>>.Itis designed to cover 100% of your funeral expenses. So our agent can give you more information about it.

Would you like to learn more about this new Low Cost “LIFE”/Final expense insurance plan?
If YES Continue

 (If Not interested /YES Insurance One Rebuttal allowed)

1.     How old are you?-Should be from 50-85yrs
 2.    If you choose to take coverage, who would the benefit go to?  All I need is the relationship such            as   spouse, son or daughter?
3. Would you prefer to receive information on 5, 10, or 20,000 in coverage?
4. Your best callback number is:
5. Your name I have here is:
6. Your address I have here is:
7.     Will this information on Burial Insurance be just for you or your spouse as well? –Anything Y/N 8.     Do you smoker or not?
 9.    Do you have active bank account?-Yes Only
 10.   If everything will be okay for you then are you interested to buy the policy today or within                   30days?- Answer should be clearly YES


Alright Mr./Ms. (Cx name) now I am going to connect this call with your licensed state underwriter who is waiting on the other side of the line so please don’t hang up the call let me connect the line with underwriter. Stay with me.

TCPA:
Now Insurance agents need your express permission to contact you if required so they can assist you
further to discuss a free price quote on Final Expense insurance and they may be using emails, sms, phone calls
and pre-recorded messages with automatic telephone dialing systems on the number we are talking on
now, even if the number is a wireless number or on any federal state do not call list and you do
understand that this consent is not a condition of purchase and that you may revoke this consent at any
time.
Answer must be YES

The TCPA statement must be read by agents and the consent of the customer must be Yes.



QUESTIONS/REBUTTALS


WHERE LOCATED? (CX ASK WHERE THE AGENT IS LOCATED/YOU)

We’re located in Florida, however we have 3000 insurance agents across the country that helps individuals like yourself find an option for low cost Life Insurance

NOT INTERESTED REBUTTAL (CX SAYS NOT INTERESTED/CAN'T DO IT RIGHT NOW 

Ok but before you go these new affordable plans has just been approved in your state and almost everyone qualifies. Our agent (agent name) can provide you all the info. Would that be ok?

NOT RIGHT NOW REBUTTAL (CX SAYS THEY CAN'T TALK RIGHT NOW/DO IT RIGHT NOW)

it will just take your 5 to 10 quick minutes, so should I carry on ?

ALREADY HAVE INSURANCE OPT. 1 (CX SAYS THEY HAVE INSURANCE)

Great Its good you're thinking ahead but the cost of funeral has increased over the years. Would you like to learn more about possibly adding some coverage if it was affordable. Our agent (agent name)  can show some plans that could save you money so would that be ok?

ALREADY HAVE INSURANCE OPT. 2 (Cx Says they have Insurance) 

Well,its good to be ahead however all of our clients feel that every dollar is important these days. We would like show you some comparable plan that could save money and assure you that you are getting the best value for your dollar.

HOW DID YOU GET MY # (CX ASK HOW YOU GOT THEIR # INFO

We usually get your information from online requests or senior databases

MAIL? (CX ASK TO MAIL THEM SOMETHING)

Unfortunately, I won’t be able to do that but when the agent call you back they will provide you with all the information you need.

WHERE CALLING FROM? (Cx Ask where YOU ARE CALLING FROM)

Senior Benefits, it’s a insurance marketing organization , we got 1000 agents across the country.

WHAT IS FINAL EXPENSE INS. (EXPLAIN THE INSURANCE IN MORE DETAIL)

Final expense is a life insurance policy that covers burial expense and any other debts or obligations you may have.

HOW MUCH WILL IT COST? (Cx asks about cost.)

The policies are inexpensive and have only small monthly premiums. We’d love to set up a time for a specialist to call you back with the specifics.


NO INCOME/NO MONEY (Cx says they can't afford etc..)

I understand, that is the GREAT thing about this plan for many people it may cost less than $1 per day, do you think with your current budget you could afford that.

HEALTH PROBLEM (CX SAYS THEY HAVE HEALTH PROBLEMS OR THEY CAN'T GET INSURANCE)

I'm sorry about that But that is ok, this new plan is approved to cover everyone regardless of Health conditions

OFFSCRIPT (FOR QUESTIONS YOU CAN'T ANSWER)

my only job is to schedule a callback with one of our specialist so they'll be the better person to answer any questions you have
Note:
Questions 1 through 5 must be covered on all calls, ONLY use Additional Questions if someone States they already have Insurance.

Final Expense Qualified Lead Criteria

· In order for a lead to be qualified the customer must be between the age of 50-85

· Customer FULL NAME is required.

· The customer must understand the purpose of the call.
· Must have a clear understanding that a licensed insurance will be discuss with on call to about final expense insurance.
· The script needs to be followed very closely. Getting far away from the script will cause the lead to
    be disqualified.

· All Leads must be submitted on the web form in order to be verified by QA Department