SSC - Health Insurance
(Script & Rebuttals)
Hello Good Morning / Afternoon!
This is ________ I am calling from US savings center. How are you doing?
The reason of my call is we are currently providing free health insurance quotes that can typically save you 30-40% versus what you are paying now and other traditional options and improve your benefits, do you currently pay for your own insurance? (transitioning question not a qualifier)
Would you like a no obligation quote to see if we can help to save some money? (Should be a yes)
Ok, couple quick questions:
- 1. Are you currently Insured? (No Medicare or Medicaid) I Beleive You are not on Medicaid or Medicare
- 2. What is your Age? (Should be between 26 - 64)
- 3. Would you need a quote for Individual or Family)
- 4. A licensed Agent would call you with in 24 - 48 hours. What's the best time for them to call you back?
Morning (Between 8 - 10 O Clock) ?
Morning (Between 10 - 12 O Clock) ?
Afternoon (Between 12 - 2 O Clock) ?
Afternoon (Between 2 - 4 O Clock) ?
Evening (Between 4 - 6 O Clock) ?
TCPA DISCLAIMER
Mr. / Mrs. (Customer Name) in order for you to receive a no obligation quote, we need your expressed permission to contact you if required so we can assist you further. We may be using emails, SMS, Phone Calls and pre-recorded messages with automatic telephone dialing system at the number on which we are connected (Customer Number) even if the number is a wireless number or is on any Federal or State DO NOT CALL LIST, please reply YES to provide your consent. ( MUST BE YES ) Thank you so much for your time and patience Have a Great Day BYE.
(GENERAL REBUTTALS)
1) “You’re the 10th person to call me”
“That’s great! My company works with agencies and their database can show you ALL the plans you qualify for, so they’ll be able to give you OPTIONS, and find you the BEST plan in (STATE) for the BEST PRICE, are you insured now?
2) I AM NOT INTERESTED !!!!
a:) That’s fine _________, and many people I speak with tell me the same thing as well. And as they learn more about this and see what this can really do for them, they were glad they took a few minutes to listen.
b:) “I see that but Listen‐I know if I can save you $100/month it's worth a few minutes of your time, this will only take a second. Are you insured now??”
c:) “Believe me, I’m with you. But the good news is that taking just 30 seconds with me right now could change the way you see things, and could help you save money. Are you insured now?
d:) “________, you probably get a lot of these calls, don’t you?
You know, I get them, too, and believe me, I don’t like getting them any more than you do. But every now and then I listen because sometimes there is information out there that will benefit me. And this is that kind of call for you. Let me ask you a few quick questions..
3) “That was weeks ago!”
“I see that. The reason for my call is that right now you qualify for the most appropriate health insurance plan that is a fraction of the normal cost. Are you insured now??”
4) “I already have insurance.” "Why change what I have?"
"I'm happy with what I have now"
a:) “Okay, I see here we have you pre approved for group plans at literally a fraction of the price. I know if I can save you $100/month it’s worth a few minutes of your time so are you looking for yourself or a family plan??”
b:) "I'm not saying you should change, and it may not make sense for you to change --- that's why we need to do some work for you to see if we can help you.
5) “Can you call me back?”
“I understand, but this is really important‐lets go over this now! I know if I can save you a couple hundred dollars each month, it’s worth a few minutes of your time ,are you insured now??”
6) “Where are you located?”
“Our corporate offices are located in HOUSTON TEXAS _____________ are you insured now??”
7) “Where/Who are you?”
“I am with ( COMPANY NAME ) and our corporate offices are located in HOUSTON TEXAS, however we have a national presence. Are you insured now??”
8) “How did you get my number?”
“You submitted an online application for health insurance a few months ago and we have options that can help you save money. Are you insured now?”
9:) "Just send me some information."
a:) Yes, I certainly will. But so that I know exactly what best to send you, do you mind if I ask you real quick , are you insured now?
b:) "Yes, not a problem. The material I'll send over is fairly high-level. Could we schedule a time to walk through it sometime within the next 24 hours?”
c:) "Sure, we've got tons of literature and if I send it all, it will just end up in the wastebasket... In an effort to cater it to you specifically....let me ask you a few simple questions...
Qualifying:
“Great, I’m calling from ( COMPANY NAME), and we work with agencies in the state of (STATE)‐my job is to ask you a few simple questions, then transfer your call to an agent who will help you locate the BEST HEALTH PLAN for the LOWEST RATE how many people in your household will you be insuring?
Best answer to any of their questions -
You know what, that's a great question and ! get that a lot. I am just here to schedule a call back for one of our licensed agents and will make sure that the best gets your file to call you back and he would be the one to answer any and all of your questions.
I am good - I am not interested - My insurance is good - I don't want it - Answer:
I talk to nothing less than 200 people everyday and not one of them tells me that they do not have the best insurance possible and the best part is, more than 95% of those who talk to our licensed agents end up saving 30-40% without offer, better their coverage and all this while keeping the same doctor that you visit today. In a call which would last 3-5 minutes, you would know if we save money for you or not. If not, we would let you know not to go with us, which actually happens very very rarely.
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